Terms of sale

Draft. Fill in the bracketed details and have this checked by a solicitor before launch.

About our products

NITU packs are independent practice material with original questions. They are not official papers and are not produced, endorsed or approved by any test provider, council or school. They follow the format each area has published, and the details we could not confirm are labelled as reported or assumed. They cannot predict a result and do not guarantee a school place.

Digital downloads

Packs are delivered as downloadable PDF files straight after payment. For personal, non-commercial use by your own household: you may print them for your own children but not resell, share or upload them. Tutors and schools need a licence from us.

Cancellation and refunds

Because the content is delivered immediately, you agree at checkout that your 14-day right to cancel ends once the download starts. This does not affect your legal rights if a file is faulty or not as described: tell us and we will replace it or refund you.

Errors

We check every answer key, but if you find a mistake please tell us at hello@nituprep.co.uk or through our feedback form and we will send a corrected file. Every correction is listed on our corrections page.

Reviews and comments

We welcome honest comments, good or bad, through our feedback form. This is how we handle them:

• We only publish comments on our parents’ comments page when the person has ticked the box allowing us to, and we show their own words (spelling corrected only), first name and the month they wrote.
• “Verified buyer” means the email they gave matches an order with us. We check this automatically when a comment arrives.
• We never write, buy or pay for reviews or comments, and we never ask friends or family to post them. If we ever offer a thank-you for leaving a review, we will offer it for any honest review, good or bad, and say so next to the review.
• We choose which comments to show, so the page is a selection. We do not leave out a comment because it is critical, and we fix the problems people tell us about (see our corrections page).
• We take reasonable steps to keep out fake comments: an automatic check for automated sign-ups, a check against our orders, and a person reading every comment before it is published. We remove any comment we find to be fake.
• If you think a comment on our site is not genuine, please tell us and we will look into it.

Who we are

Digichange Limited, [company number], [address]. Prices include VAT where it applies [confirm VAT status].