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Refunds and corrections

Draft. Fill in the bracketed details before launch, and have the legal wording checked.

The short version

• If a file is faulty, will not open or is not as described, we will replace it or refund you.
• If you find a mistake in a paper, we will correct it and send you the new version free.
• [If you bought the wrong area by mistake and have not downloaded it, email us within 14 days and we will swap it or refund you.]

Why downloads are different

Our packs are digital content delivered straight after payment. At checkout you agree that your 14-day right to cancel ends once the download starts. This does not affect your rights under the Consumer Rights Act 2015 if the content is faulty or not as described.

Paperbacks bought on Amazon

Returns and refunds for paperbacks are handled by Amazon under its own policy.

How to ask

Email hello@nituprep.co.uk with your Stripe receipt or order email and a short note. We aim to reply within two working days.